You may browse and access information contained within this website without providing any personal information. If you voluntarily provide personal information (e.g. through online forms, your social media accounts, email requests or newsletter sign-ups), we will only use that information with your consent, or for the purpose for which it was intended and to communicate with you.

If you sign up to receive Gen Less information, we (the Energy Efficiency and Conservation Authority) will collect your name, email address, and region. We will securely store that information on a cloud-based programme (Salesforce Marketing Cloud) and will only use it to send you information about Gen Less, or any other EECA newsletters that you have subscribed to.

If you no longer want to receive such information, please click the unsubscribe button in the preference centre at the bottom of an email from us. If you would like us to delete your details from our database, please write to us at

If you use the hashtag #RightSideNZ with an image on any social media account, send us an email with an image, or upload an image on our website, we will review the images posted through a service provided by Flockler and may contact you to ask your permission to post your name and image on our social media accounts, website and newsletters.

If you upload an image to our website, your name, email address and image will be held by us and Flockler (Rautatienkatu 21 B, 33100 Tampere, Finland), and you agree to us using your image on our social media accounts, website and newsletters.

Unless you authorise us to do so, we will not disclose your personal information to any third party.

Access and Correction

You have the right to access and to request correction of the personal information you provide us. To exercise this right, or to ask anything else in relation to your privacy, please contact us:

The Privacy Officer
Energy Efficiency and Conservation Authority
44 The Terrace

We may require proof of your identity before being able to provide you with any personal information.


We use a technology commonly referred to as ’cookies’. A cookie is a token that is stored on your computer. When you access the token acts as a record-keeping device. The aggregate data is collected and stored on our internal servers only, and only accessed by authorised staff. Cookies help us provide additional functionality to you, allow us to remember you, and help us analyse site usage more accurately. We will also use this information to improve and customise your browsing experience when you interact with other media from us (including email, social media and web pages) and for analytics and metrics purposes.

Most web browsers are set to accept cookies. If you do not wish to receive cookies from, you can set your browser to refuse them or to warn you when you are about to receive one. Turning off cookies will not affect your ability to use this site.

Questions and complaints

The agency behind Gen Less, the Energy Efficiency and Conservation Authority (EECA), is committed to delivering first class services. If you think we are not meeting this standard, we would like to hear from you so we can put things right.

You can telephone, email or write to us.

Contact us

We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.

We will advise you in writing when your complaint has been received and endeavour to respond within 24 hours, although complex issues where we need to work with others may take longer.

We take all questions and complaints seriously and will ensure you are treated with respect.